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International Medical Rescue has ceased operating. If you need to access assistance or claims services provided by your policy, you can continue to use the contact information detailed in your policy wording.

Emergency Assistance whilst you are on your trip.

If you require emergency assistance whilst abroad, this service is now provided by Mayday Assistance (company no. 05928173).

You can continue to contact Mayday using the International Medical Rescue details in your policy wording or use or call +44 (0)1273 071784.

Please rest assured if you already have a case open, Mayday will continue providing a seamless service to you.

Claims under the policy before your departure or after your return from your trip.

Reactive Claims (company no. 04241558) are now providing the claims handling service for both new and existing claims already registered with International Medical Rescue.

If you want to register a NEW Travel Claim, please click here

If you registered your claim online with IMR and require an update on your claim please email