In assistance, we deal with situations for our customers that range from an inconvenience to life-changing and we recognise that no two situations are ever the same. Our staff are trained and empowered to do everything possible to assist our customers by creating solutions that fit our customers’ predicaments rather than having a “one-size-fits-all” approach.
We ensure that our customers receive the most appropriate medical care and monitor that care throughout. If necessary, we arrange for a safe, medically appropriate transfer back home. We pride ourselves on communication with the insured and their families and friends throughout the life of the case and aim to turn a distressing situation into a bearable one.
This approach means a truly personalised service based around each customer’s needs.
Assistance at home
Our Assistance service starts at home. Whether you have our domestic healthcare product or have rented a vehicle or need to cancel your trip we are here 24 hours 7 days a week
When you are overseas our assistance and medical teams are only a call away whatever time of the day wherever you are.
We provide medical liaison, a comforting hand for people in need, payment of medical fees and organization of repatriation, when needed, by the most efficient, safe and cost-effective manner.
Our network is an extension of our team embracing our core values and delivering a consistent service. Their service enhances and complements our own.
At IMR our strategy is to work with a few strategic network partners. We have chosen partners who are experts in their field, be that providing medical escorts or returning luggage. We work closely with them and constantly monitor our network to ensure that they continue to provide the best service at all times.
International Medical Rescue
Registered in England & Wales / Registered Office:52 New Town Uckfield East Sussex TN22 5DE United Kingdom
Operational Address: 15 Eastlinks, Tollgate, Chandlers Ford, Eastleigh, Hampshire SO53 3TG, United Kingdom
International Medical Rescue © Copyright 2021. All Rights Reserved.