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What our customers say

We learn from our customers and use their feedback to identify what is working well within our customer journey, and also what did not meet their needs and expectations. We can quickly identify any trends and patterns which ensure that changes and improvements are put in place to maintain delivery of customer service excellence.



“I am emailing you to compliment you on your staff with regards to the above claim, Every member of your company I have dealt with whilst I was stuck abroad with an ear infection.

From the very moment I phoned your company they have been very professional, helpful and could not do enough to help me.

As you can imagine, I was very concerned as I was abroad and did not know what to do but your staff were compassionate and nothing was too much for them in assisting me and making me feel at ease with the predicament I was in.

People find it too easy to complain, so I feel that a thank you for their help is the least I could do.

You should be so proud of the staff you have working for me, please convey my thanks to all the staff involved

Once again thank you for your company making my claim painless”
GEMMA W. 25/02/2020

“On a different but related note – Jackie and I have been really impressed with the professional and efficient way Snowcard has dealt with our situation for the past 2 weeks. Other friends also hospitalised in France were with cheaper insurance companies and didn’t have such a good experience – the general consensus amongst the group is that paying for decent insurance is worth it. So thanks to your whole team.”



“Mrs Y expressed her thanks to us for all our assistance. She said we were absolutely amazing. She has been telling all her friends about us and telling everyone to buy MPI travel insurance. She isn’t sure what she would have done without all our help and support.”


“Mrs S wanted me to pass a huge thank you to the people that handle his wife claim and he said that everything was handled beautiful.

He also said he appreciates the support given to him when he was going through stressful moments and he said that in a future trip if needed (hopefully not) he would like to receive medical assistance again from us.”



“Husband wanted to pass on his thanks to the team. He was thankful for the way we dealt with everything without them having to ask. We alleviated a lot of pressure from them during what was otherwise a stressful time.”



“Thank you so much for checking on us. We have arrived home and everything ran smoothly. Your assistance is much appreciated and the service we have received from anyone we spoke to has been top notch!”



“Today insurance companies do not have the best reputation for claims settlement but I cannot fault IMR and will certainly recommend your company to friends and family.”



“I have been very much impressed by the prompt, efficient, and helpful service received at a stressful time. It really could not be improved upon.”



“Thank you so much for being so helpful and thoughtful through this process.

Your support and help has made this process a lot easier.”


“I am writing today just to say how amazing the team were whilst dealing with our situation. They acted quickly and had lots of compassion. They were extremely empathetic and above all always so inquisitive about how I was feeling. I couldn’t have asked for a more efficient, well organised and caring approach. Not once could I fault the service. It was an unforgettable experience, we both will never forget our experience with IMR.’’



“I am writing to you in order to express my gratitude for the way the Assistance International team helped with the above clam myself and my family were Involved In a traumatic Incident on Rottnest Island, Perth, Western Australia, this resulted In my Wife and son sustaining serious and Incapacitating Injuries.

Throughout the subsequent weeks the team assisted us With transport, accommodation and repatriation and they were to contact With us on an almost dally basis lam sure that this IS all part of their Job but when you are on the receiving end of their help It cannot be underestimated how much they ease the strenuous burden you are under, especially when so far from home They were sympathetic, empathetic and supportive at all times and I really felt that they all had the best Interests of my family at heart, It IS reassuring to know that, If (Heaven forbid) anything like this happened again, we would be In the best of care.

I would be grateful If my thanks could be passed on to the team in question and If possible that their management made aware of how professional and dedicated team they are privileged to supervise.”



‘‘We would like to thank you for the excellent service that your company provided during a stressful time while our daughter was taken ill in Mauritius. All your staff that we spoke to at that time showed great empathy and efficiency.”

International Medical Rescue​

Registered in England & Wales / Registered Office:52 New Town Uckfield East Sussex TN22 5DE United Kingdom
Operational Address: 15 Eastlinks, Tollgate, Chandlers Ford, Eastleigh, Hampshire SO53 3TG, United Kingdom

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